Returns & Refunds Policy

Requesting a Return or Refund

At WarmRags, we want you to be completely satisfied with your purchase. If you need to return an item or request a refund, please follow the steps below to ensure a smooth process:

1. Contact Customer Service: Email us at [email protected] with your order number and reason for the return or refund request.
2. Receive Authorization: Our customer service team will review your request and provide you with a return authorization number and further instructions.
3. Prepare Your Return: Package the item securely in its original packaging, including all tags, accessories, and documentation.
4. Ship the Item: Follow the shipping instructions provided by our customer service team to return the item.

Return and Refund Scenarios

1. Defective or Damaged Items

• Process: Contact us within 7 days of receiving the item. Provide photos of the damage or defect.
• Refund/Return: Once the defect or damage is confirmed, you may choose to receive a replacement item or a full refund.
• Timeframe: Refunds will be processed within 5-7 business days after the return is received and inspected.

2. Incorrect Item Received

• Process: Contact us within 7 days of receiving the item. Provide details of the incorrect item received.
• Refund/Return: We will provide a prepaid shipping label for you to return the incorrect item. You may choose to receive the correct item or a full refund.
• Timeframe: Refunds will be processed within 5-7 business days after the return is received and inspected.

3. Item Not Delivered

• Process: Contact us if your item has not arrived within the estimated delivery time. We will investigate with the carrier.
• Refund/Return: If the item is confirmed lost, you may choose to receive a replacement item or a full refund.
• Timeframe: Refunds will be processed within 5-7 business days after the investigation is completed.

4. Order Cancellation

• Process: Contact us to cancel your order as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund.
• Refund/Return: If the order has already been shipped, you will need to follow the return process once you receive the item.
• Timeframe: Refunds for canceled orders will be processed within 5-7 business days.

Timeframe for Returns

• Returns Accepted Within: 30 days from the date of delivery. After this period, returns and refunds will not be accepted.

Refund Processing Time

• Inspection: Once we receive your returned item, we will inspect it within 3-5 business days.
• Refund Issuance: Refunds will be issued to the original payment method within 5-7 business days after the inspection is completed.
• Total Time: Depending on your bank, the total time to receive your refund may vary, but it typically takes 5-10 business days from the date of refund issuance.

Refund Limitations

• Refund Requests: Refund requests must be made within 30 days of the delivery date. Requests made after this period will not be processed.

Thank you for shopping with WarmRags. We appreciate your business and are committed to ensuring your satisfaction with our products and services.