At Warmrags, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help. Please review our return and refund policy below for a clear and simple process.

Return Eligibility

• Items must be returned within 30 days from the delivery date.

• Returned products must be unused, unwashed, and in their original packaging, with all tags, accessories, and documentation included.

• Returns requested after the 30-day period will not be accepted.

How to Request a Return or Refund

1. Contact Us
Email us at [email protected] with your order number and a brief explanation of your return or refund request.

2. Receive Authorization
Our customer service team will review your request and provide a Return Authorization Number along with return shipping instructions.

3. Package and Ship the Item
Securely repackage the item in its original packaging and follow the return shipping instructions provided.

Return & Refund Scenarios

Defective or Damaged Items

• Contact us within 7 days of delivery with clear photos of the damage or defect.

• Once verified, you can choose between a replacement or a full refund.

• Refunds are processed within 5–7 business days after we receive and inspect the return.

Incorrect Item Received

• Notify us within 7 days of delivery. Include a description and photo of the incorrect item.

• We will provide a prepaid return label, and you may choose to receive the correct item or a full refund.

• Refunds will be issued within 5–7 business days after the returned item is received and inspected.

Item Not Delivered

• If your order hasn’t arrived within the expected delivery window, contact us.

• We’ll investigate with the shipping carrier. If the item is confirmed lost, you may choose a replacement or a full refund.

• Refunds will be processed within 5–7 business days after the investigation is completed.

Order Cancellation

• If your order hasn’t shipped, we’ll cancel it and issue a full refund immediately.

• If it has already shipped, please wait for delivery and then initiate a return.

• Refunds for cancelled orders are processed within 5–7 business days.

Refund Processing Timeline

• Inspection Time: 3–5 business days after we receive your return.

• Refund Time: 5–7 business days after inspection, refunded to your original payment method.

• Bank Processing Time: Depending on your provider, it may take an additional 3–5 business days for the funds to appear in your account.

Important Notes

• All return or refund requests must be initiated within 30 days of delivery.

• Items returned without prior authorization may not be accepted.

• Original shipping charges (if any) are non-refundable, unless the return is due to our error.

Need Further Assistance?

If you have any other questions or concerns not addressed above, we’re here to help. You can reach us via

📧 Email: [email protected] 

📍 Address: 2352 Coney Island Ave, Brooklyn, NY 11223, United States

📝 Contact Form: Please submit your inquiry through our online contact form, and our team will get back to you as soon as possible.

Thank you for choosing Warmrags, where your satisfaction is our top priority.